Patient Participation Group

Would you like to have a say about the services provided at Littleton Surgery? We would like to hear your views. By leaving your email details, we can contact you every now and again to ask you a question or two regarding the surgery. If you are interested, please ask at our reception desk.

Patient Participation Questionnaire Results 2015

The purpose of the Patient Participation Questionnaire is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.
We aim to achieve this by asking for and acting upon the views of our patients by means of completing a survey/questionnaire. This will include patients being involved in decisions that may lead to changes to the services we provide.

In 2013/14 our drive was to obtain your views about on-line prescription requests, booking appointments on-line and the use of the text messaging facility.

In 2014/15 our focus for the questionnaire/survey was on access to the surgery (telephone access to GPs, electronic communication (text/email) and more GP appointments.

Should anyone wish to join our patient reference group, simply email us at sdccg.littletonsurgery@nhs.net and we will add you to our circulation list.

Following is the 2014/2015 questionnaire, complete with the results and our actions (“You said…….We did…”).

Littleton Surgery - Patient Participation Questionnaire Results

Male = 37%, Female = 51%, Unknown 12%

Age
0-16
17-24
25-34
35-44
45-54
55-64
65-74
Over 75
 
0%
9%
0%
19%
10%
20%
24%
17%

White

Mixed/ multiple ethnic groups

British

Irish

Gypsy or Irish traveller

Other white

White Black & Caribbean

White & black African

White & Asian

Other mixed

84%

0%

0%

5%

0%

0%

1%

0%

Asian/Asian British

Black/African/Caribbean/Black British

Other

Indian

Pakistani

Bangladeshi

Chinese

Other Asian

African

Caribbean

Other Black

Arab

Any other

4%

0%

0%

1%

0%

0%

0%

0%

0%

0%

Are you?:

Employed
(full-time/part-time)
Retired
Student
Other
(e.g. stay at home parent)
57%
35%
1%
7%
  (Rating scale 1=Poor, 3=Avenage, 5=Excellent)
How easy was it to get an appointment?
1=1%
2=2%
3=13%
4=14%
5=68%
Unanswered=2%
(Poor)
 
(Average)
 
(Excellent)
 
Would you like the surgery to use your mobile/email address Yes = 83% No = 16%
Unanswered 1%
Do you find the reception staff helpful? Yes 100%  
Would you like us to increase telephone access to the doctors Yes = 62% No = 33%
Unanswered = 5%
Would you like the surgery to open at additional times? Yes = 55% No = 45%
If Yes, from the list below which extra appointment times would best suit you?
Tuesday & Thursday early morning (from 07.30 - Yes = 10%  
Late Evening Appointments (Monday-Friday)? Yes = 23%  
Saturday Morning Appointments: Yes = 32%  
Walk-In? Yes = 21%  
Do you find our text messaging facility, reminding you of your appointment, helpful? Yes = 78% No = 6%
Unanswered/Not Applicable = 16%
How satisfied are you with the prescription service?
1=5%
2=1%
3=10%
4=29%
5=51%
Unanswered=2
(Poor)
 
(Average)
 
(Excellent)
 
Did you know that you can order prescriptions via our email address sdccg.littletonsurgery.nhs.net? Yes = 41% No = 57%
Generally, how do you rate the practice:
1=0%
2=5%
3=7%
4=24%
5=59%
Unanswered=2%
(Poor)
 
(Average)
 
(Excellent)
 

There were a number of suggestions and the following were the most popular

  • Family/Sexual Health Clinic
  • Minor Ops
  • Dermatology Clinic
  • Podiatry Clinic
  • Well Women clinic
  • Paediatric Clinic
  • More Appointments
  • More Phlebotomy appointments
  • Texting when results are available

Thank you for your help in producing these results

150 emails sent out
50 questionnaires handed to patients in surgery

As a result of the above, "You said…...................
We did…..."

The results of our 2015 Patient Participation Questionnaire presented a number of thoughts and ideas from patients.

As you can see from our results page the three questions relating to

  • increase telephone access to the doctors,
  • the surgery making use of patient mobile numbers and email addresses
  • additional appointments required

have all been very well received. We were also interested to learn that many of our patients did not know that prescriptions could be requested via our surgery email address.

Having selected your most popular suggestions from the survey, we will be implementing the following changes;-

We will

  1. Continue 4.00pm-4.20pm telephone GP triage time, as requested
  2. Obtain more mobile numbers and email addresses in order to increase electronic contact with patients (for speed and efficiency)
  3. Open a walk-in clinic on days when demand is very high (providing more GP appointments)
  4. Spread the news that patients can order prescriptions via our email address (sdccg.littletonsurgery.nhs.net).

If you would like to comment on the above or any other topic simply email us at: sdccg.littletonsurgery@nhs.net

Finally, we would like to thank everyone who took the time to fill in our questionnaire and for all the very positive and complimentary comments.

Patient Participation Questionnaire Results 2014

The purpose of the Patient Participation Questionnaire is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.
We aim to achieve this by asking for and acting upon the views of our patients by means of completing a survey/questionnaire. This will include patients being involved in decisions that may lead to changes to the services we provide.

In 2012/13 our focus for the questionnaire/survey was on access to the surgery (appointments, telephone access and hours of opening).

In 2013/14 our drive was to obtain your views about on-line prescription requests, booking appointments on-line and the use of the text messaging facility.

Should anyone wish to join our patient reference group, simply email us at sdccg.littletonsurgery@nhs.net and we will add you to our circulation list.

The following is the questionnaire, complete with the results and our actions (“You said…….We did…”).

Littleton Surgery - Patient Participation Questionnaire Results

Are you?
Male 51%
Female 49%
   
TOTAL 100
Age
0-24
25-40
41-64
65-79
Over 80
Result
12%
11%
37%
28%
12%

Ethnicity

White British White Black British Black Asian Chinese Other
72% 19% 0% 0% 5% 1% 3%

Are you?:

Employed(full-time/part-time) Retired Student Other(e.g. stay at home parent)
46% 39% 5% 10%

Please answer the questions below: (Rating scale 1=Poor, 3=Average, 5=Excellent)

Results

If you have phoned the Surgery how easy was it to get through

1=4%     2=5%     3=11%     4=25%     5=55%

How satisfied are you with the surgery opening hours?

1=5%     2=4%     3=8%     4=33%     5=50%

Did you know the Surgery opens at 7.30 on Tuesday and Thursday mornings for appointments with the doctors?

Yes=30%

No=70%

Would you like the surgery to open at additional times?

Yes=29%

No=71%

Did you find the reception staff helpful?

Yes=100%

No=0%

What additional clinic times would be useful to you?

After 6.30 Mon-Fri

Lunchtime 12 noon - 2.00pm

Yes=47%

Yes=30%

No=53%

No=70%

Would you like more specific clinics?

Some suggestions were:

Yes=46%

 

No=54%

 

Do you find our text messaging facility, reminding you of your appointment, helpful?

Yes=78%

No=13%     N/A as no mobile=9%

If available, would you use the facility of booking appointments on-line?

Yes=60%

No=36%     N/A as no internet=4%

If available, would you use a facility of requesting prescriptions on-line?

Yes=72%

 

No=21%     7%=Unanswered

Generally, how do you rate the practice:

1=0%
2=2%
3=4%
4=28%
5=62%
Unanswered=4%
(Poor)
 
(Average)
 
(Excellent)
 

What other clinics would you like the practice to provide?

Comment

There were a number of suggestions but the following were the most popular:

More phlebotomy and warfarin clinics

Counselling clinic

Dietary clinic

Please see our ‘You said……….We did'

As your opinion is important to us how could we improve our service?

(eg Clinical care, Appointments, Reception issues, etc)

The following are a selection of suggestions put forward by patients:

An on-line service for prescription requests and appointments

Early morning faster telephone response

Please see ‘You said……….We did'

Finally, how were you notified about this questionnaire?

Email = 6%
Text = 31%
In surgery = 63%

As a result of the above, "You said…................
We did…..."

The results of our Patient Participation Questionnaire presented a number of thoughts and ideas from patients.
As you can see from our results page the three questions relating to on-line appointments, prescription requests and the text messaging service have been very well received. We were interested to learn too that 70% of patients did not know that the surgery was open for doctors’ appointments early on Tuesday and Thursday mornings.

Having selected your five most popular suggestions from the survey we will be implementing the following changes;-

We Will

a) spread the news - that we are open from 7:30 on Tuesday and Thursday mornings, so that more patients are aware that these very early appointments, are available
b) develop an on-line prescription request facility
c) develop an on-line facility for booking appointments
d) have an extra receptionist answering telephone calls to cope with the early morning demand from patients
e) review phlebotomy and INR/Warfarin clinics with a view to increasing the number of appointments available each week

If you would like to comment on the above or any other topic simply email us at:   sdccg.littletonsurgery@nhs.net

Finally, we would like to thank everyone who took the time to fill in our questionnaire
and for all the very positive and complimentary comments.

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